How We Handle Your Account Data
This is the gelastoto privacy policy — the short version of how we treat the details you share when you open an account with us. We tell you...
Policy Posture and Your Rights
We collect only what we need to run your account: your identity check, login signals, device fingerprint and the wallet reference you pick at cashier. Where local law permits in supported Indonesia regions, we store these records for the retention window our compliance team sets, then purge them on schedule. You can ask us to export your file, correct an entry or
close the account entirely. Requests are handled by our privacy desk, not the floor team, so sensitive items stay inside a smaller circle. Payment-rail names below appear only as context for the data fields we touch.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Contact Paths
Three doors lead to our privacy desk. Pick whichever feels right for the question you're asking.
Privacy Inbox
Email the privacy desk directly for data export requests, correction notes or account deletion. We acknowledge within one business day and resolve within the window your jurisdiction sets.
In-Account Form
Sign in and open the privacy panel under account settings. The short form routes straight to the reviewer handling Indonesia files, so nothing sits in a general queue.
Live Chat Escalation
Start with chat if you're unsure which request you need. The agent will tag the ticket as a privacy matter and hand it to the desk that owns your data file.
Editorial Trust Signals for This Policy
Here's how this page gets written, checked and kept current.
Named Reviewer
Every revision is signed off by a named compliance lead, not an anonymous template. If wording shifts, the person responsible is on record inside our internal change log.
Plain Language Pass
Before publication, an editor rewrites legalese into the same English you'd use over coffee. Clauses you can't read aren't clauses you can act on.
Indonesia Counsel Input
Local counsel reviews wording that touches Indonesian residents, especially around wallet references and identity verification, so the text reflects how things actually run here.
Version History
We keep dated versions of this policy. If something changed last quarter, you can ask for the previous text and compare it line by line with what's on screen now.
Scoped Access
Only staff with a documented reason can open your file. Access events get logged automatically, and audit pulls happen on a regular cadence we don't skip.
Breach Protocol
If a data event happens, our written protocol triggers notifications to affected account holders inside the window local regulators expect. No hidden delays, no quiet patches.
Consistency Across Our Policy Pages
This privacy page lines up with the rest of our policy library so nothing contradicts itself.
| Terms of Service | Defines your account contract. The privacy page tells you what data that contract touches; terms tells you what behaviour the contract expects from both sides. |
|---|---|
| Cookie Notice | Covers browser-side tracking only. Anything stored on our servers is governed by this privacy page, not the cookie notice, so the two pages cover different surfaces. |
| KYC Statement | Explains identity checks. This privacy page describes what happens to those documents after the check clears and how long they sit in storage. |
| AML Policy | Lists the monitoring we're required to do. Privacy explains the data side of that monitoring — what's kept, who sees it, when it's purged. |
| Complaints Procedure | Routes general account complaints. Privacy-specific complaints get a separate lane described above, since the reviewer set is smaller and more specialised. |
| Retention Schedule | Internal document referenced here. Each data category has a maximum hold period; this page summarises the headline numbers without reproducing the full grid. |
| Marketing Preferences | Lives inside your account settings. This privacy page explains the lawful basis we rely on; the preferences panel is where you actually toggle contact channels. |
What This Policy Page Shows You
Six elements shape the policy side of our brand. Each one is built so you can find what you need without scrolling for ten minutes.